Privacy Policy

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.

 
 
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This site uses cookies.
 

This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.

 

This privacy policy sets out how Hemera Holidays uses and protects any information that you give us when you use this website and our services.

Hemera Holidays are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

In line with GDPR, this policy is effective from 23/05/2018, and we will update you with any changes to future updates to our Privacy Notice.

We understand the importance of GDPR and our role as a custodian of the data you have provided to us either as an interested person or as a user of our services.

Here is a simple summary of the content of this policy, it separates into two parts.

Interested parties

If you wish us to remove your data, or wish to request a subject access request, please let us know by contacting us at admin@hemeraholidays.com

Privacy Policy

We set out in this policy how we “Hemera Holidays Ltd, protects and uses any information that you give us during the process of booking a holiday or enquiring about a holiday through this website. It is of paramount importance to us that your privacy is protected and we will not disclose your information to any third parties and will only be used in accordance with this privacy policy. We may review our Privacy Policy from time to time, via this statement.

Information We collect from You

We collect information in a variety of ways including through our Booking System “Supercontrol” and mailing platforms such as Mailchimp and Websand. We also on occasions collect information through Facebook Advertising and Lead Generation. All of these companies have their own policies on their website.

The Information we collect may include the following:-

Personal Details, such as name, address, telephone no and email address

No payment details are stored on this website – they are dealt with by Worldpay, our chosen provider of Merchant Services, who adheres to all of the Financial Regulations when collecting and processing card payments, including the new PSI regulations.
We may, from time to time, receive voluntary information from you, which is to do with a medical condition or a disability that is relevant to your holiday requirements.

Information you share when entering competitions that we hold, or in any customer surveys we carry out.

COOKIES

Privacy Statement:  How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

Targeting Cookies

This Website May:

This website will not

About Hemera Holidays

Hemera Holidays are a booking Agent for privately owned holiday lets.  We are a limited company registration no – 09299249 and our Registered Office Address is 1st Floor, the Smithyside, 7 Bell Villas, Ponteland, Newcastle upon Tyne, NE20 9BD, Tel No – 01670 432300 and if you’d like to contact us our email is admin@hemeraholidays.com

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