Privacy and Cookies

Our Privacy Policy

This privacy policy sets out how Hemera Holidays uses and protects any information that you give us when you use this website and our services.

Hemera Holidays are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

In line with GDPR, this policy is effective from 23/05/2018, and we will update you with any changes to future updates to our Privacy Notice.

We understand the importance of GDPR and our role as a custodian of the data you have provided to us either as an interested person or as a user of our services.

Here is a simple summary of the content of this policy, it separates into two parts.

Interested parties

  • We will only collect your data if you want us to, that includes providing us your details as part of a business discussion, or when booking a holiday with us.  Personal contact details may be passed to the owner of the property you are staying in but only for them to contact you in case of an emergency or if a problem occurs.
  • We act as a data controller for data we collect.
  • We don’t do everything ourselves, we use other sub-processors such as Worldpay, Websand, Mailchimp, Google Analytics and Supercontrol.
  • As part of the move to GDPR compliance we have used legitimate interests as a legal method of consent to continue to process the data of our users, and people that have previously signed up, or have provided their details as part of ongoing business discussions.
  • As has always been the case, when it comes to removing yourself from our communications, you can unsubscribe at any time.
  • We do collect cookies, but we don’t really do anything with them. It’s really just aggregated reporting within Google Analytics.

If you wish us to remove your data, or wish to request a subject access request, please let us know by contacting us at

Privacy Policy

We set out in this policy how we “Hemera Holidays Ltd, protects and uses any information that you give us during the process of booking a holiday or enquiring about a holiday through this website. It is of paramount importance to us that your privacy is protected and we will not disclose your information to any third parties and will only be used in accordance with this privacy policy. We may review our Privacy Policy from time to time, via this statement.

Information We collect from You

We collect information in a variety of ways including through our Booking System “Supercontrol” and mailing platforms such as Mailchimp and Websand. We also on occasions collect information through Facebook Advertising and Lead Generation. All of these companies have their own policies on their website.

The Information we collect may include the following:-

Personal Details, such as name, address, telephone no and email address

No payment details are stored on this website – they are dealt with by Worldpay, our chosen provider of Merchant Services, who adheres to all of the Financial Regulations when collecting and processing card payments, including the new PSI regulations.
We may, from time to time, receive voluntary information from you, which is to do with a medical condition or a disability that is relevant to your holiday requirements.

Information you share when entering competitions that we hold, or in any customer surveys we carry out.


Privacy Statement:  How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember where you are in the booking process

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Track the pages you visits via Google Analytics

Targeting Cookies

This Website May:

  • Allow you to share pages with social networks such as Facebook (If available)

This website will not

  • Share any personal information with third parties.


About Hemera Holidays

Hemera Holidays are a booking Agent for privately owned holiday lets.  We are a limited company registration no –  09299249  and our Registered Office Address is 1st Floor, the Smithyside, 7 Bell Villas, Ponteland, Newcastle upon Tyne, NE20 9BD, Tel No – 01670 432300 and if you’d like to contact us our email is