A peaceful Northumberland retreat
Thank you for a wonderful week. The cabin is lovely and peaceful and a perfect spot to explore Northumberland. Having a hot tub was the icing on the cake. And we had a bottle of Prosecco to welcome us! Thanks again.
Lovely sunny location. We had troubles with the lights but mentioned to Wendy and got sorted.
This was our 2nd time at this lodge and we love the location of this lodge.
One thing the lodge would benefit is fans for the rooms. Thankfully we brought two with us, but would be beneficial to have there.
A very enjoyable holiday.
The place was great clean bright , every thing we needed and in a good place , the holiday company wete great we had one priblem with wifi it was sorted asap exclent service
Great short break , overall the lodge was comfortable however a few improvements required , couldn't use the shower as the water pressure was too high and everytime I turned it on the shower head fell off .
The outside area/ decking was dirty and just needs a good clean and sweep .
Coming from a rural area we were a little apprehensive about being surrounded by other cabins however on our first evening I could only hear the birds in the trees!
We have been to felmoor park several times now but this was our first time in whiteacreslodge. Its a stunning wee place. The WiFi was an added bonus for us with our boys! We would definitely recommend this place to family and friends.
Stunning lodge with fantastic home from home facilities with WiFi fridge freezer and dishwasher. A bottle of Prosecco was also waiting for us. The pub on site was amazing too. My only negative was the company didnt send us the email with the key code on so get they key out the locked box we had to spend time ringing round to get the key after a drive on a Friday night but overall good experience
Our Short Break
Our holiday was fully enjoyed at Whiteacres, It was nice easy to find and site was lovely and peaceful just what was required for relaxing short break. Would recommend this to others. The Caravan/Lodge was exceptionally presented and clean and tidy so just like home from home for us.
Keep Up the great work and defo look to book again.
Wow, what a lovely review for Whiteacres, thank you so much for taking the time to write it. It will give us great pleasure to pass on your comments to the team, especially the Housekeepers :). We look forward to welcoming you back, hopefully sooner rather than later!
Arrived Friday evening access was good straight in easy to find on site. Went to pub had a lovely tea and a little drink.
Friday night someone must of been having a party and music and laughter up until 2 am didnt have a number for security to come and sort it out. Didnt want to call the number we had been given as that was up til 9pm and was for emergency use.
Spoke to the lady who come to clean hot tub she said to report it to reception.
Accommodation was ok but we are used to bigger lodges we only had a double bed which we are not used to and was very uncomfortable kids room was fine and both enjoyed the hot tub. Other facilities were fine.
Hi, thank you so much for taking the time to leave your recent review.
We are sorry that the lodge wasn't as big as you usually book - we do have a range of sizes to fit all budgets so would love to be able to advise you in future of a more suitable lodge, please get in touch in advance of booking so we can assist.
Bed comfort sadly is very subjective, and it isn't something that has ever been raised before for that bed, but we will take on board your feedback and look at changing the mattress topper - thank you for bringing it to our attention.
It is such a shame when other holiday makers spoil the peace and quiet of the park, and we are sorry that this happened to you on one of the nights. We hope you did report it to Reception and we're glad to see there was no further disturbance.
We're delighted to read that you enjoyed the hot tub and the other facilities that the lodge and the park have to offer, and we look forward to welcoming you back in the not-too-distant future :)
Nice lodge in good position near the lake at a quiet time of year ,hotub lovely addition.
Nice compact woodland walk and crazy horse pub n restaurant dog friendly .
No onsite shop and a car journey to anywhere to top up supplies.
A nice base to go and visit nearby Northumberland attractions and coast .
Hi Helen, thank you for your review of Whiteacres. We're delighted that you like the position of the lodge by the lake, and that you enjoyed the hot tub :) As you say, it is the perfect base to go and explore all that Northumberland has to offer, we're glad you got out and about and enjoyed the area. Come back soon!
A lovely stay on a holiday park in a good location.
The property was clean and tidy with clean bed linen and towels. Great hot tub which was regularly maintained whilst we were there. WiFi included in the property but very poor signal in the surrounding area. The holiday home had all the essentials for cooking, including dishwasher. There was a strong sewerage type smell coming from the bathroom which got worst over the week. Not sure if it was a damp smell but was quite unpleasant. But apart from that a great stay in a great location near to Morpeth and Alnwick and some great beaches.
Hi Hannah, thank you for your review following your stay in Whiteacres. We're delighted to read that you found the property clean and tidy with all the essentials for a great holiday. The drainage smell during some of your stay was an issue on the park which was sadly out of our control, but we understand this has now been rectified. We're also delighted you got to visit our beautiful beaches while you were here, as you say Whiteacres is the ideal base to explore Northumberland - we hope you'll be back in the not-too-distant-future :)
Just what we needed
A great place. The lodge does need some work done to it such as the decking is very tired looking, the banister on the stairs was loose and the decking by the hot tub was bending maybe rotten because of the water.
The pillows could do with being replaced or more pillows.
The sofas had water marks on them and curtains had stains on them too.
The place just needs some tlc.
Apart from the small issues, we had a great time, relaxing together as a family without any worries of covid and other people surrounding us.
We have asked to book again next year, same place. So we did enjoy it
Hi, thank you so much for your honest feedback of Whiteacres. We're delighted to confirm that Whiteacres has had the TLC that you recommended, and a change in management company - we hope you'll love it when you come back for your return visit :)
Ive stayed many times at this park, it just gets better for me. This is a super lodge situated in a lovely spot for catching the sun. It is equipped with all your needs, with a lovely secluded hot tub.
Will most certainly be returning,
The property was clean and comfortable, but the decking area could do with a little attention. The park was quiet, which suited us and centrally located for visiting attractions in the area.
We had a very relaxing four days, the lodge was clean and comfortable, hot tub was icing on the cake for relaxation.
Short family birthday break
Lodge was in lovely location. Had a few issues but spoke to people that helped. It could of been a little cleaner and some of the contents could of been abit updated. Some of the lodge needed some tlc. All in all ideal for short break.
Thanks for the review Louise and your comments have been passed on, much appreciated. Always good to get positive feedback so we can improve.
Lovely lodge but grubby
Whiteacres is a lovely lodge but was a bit grubby on arrival. Spider webs everywhere, dead spiders in the bath and bed. pots, pans and cutlery not clean. The hoover smelt like wet dog. Zoe wasn't very friendly when I rang to complain saying "well it was cleaned last week" anyway I cleaned it myself but couldn't hoover because the smell from it knocked us all sick. Under the current situation of covid 19 you would of thought it would of been inspected and cleaned the day before arrival and cleaned to a very high standard.
Whiteacres felmoor park
Perfect getaway to relax . Whiteacres is a lovely lodge with everything you need to enjoy a break away from every day. My husband and I recently stayed for a long weekend . Totally chilled in the fabulous hot tub and enjoyed lovely walks with our two dogs around the park.
Perfect for what we wanted. Hot tub, nice lake.
Nice welcome pack, beds were comfy.
There was no shop.
Thanks for taking the time to write a nice review and I'm so pleased the lodge was what you wanted and that you had a relaxing break.