Nice, relaxing stay.
The cabin itself was lovely, beds comfortable, nice comfy sofas and a nice big dining table. The only downside to our stay was the cleanliness in parts of the cabin which is such a shame. The outside area was quite untidy and the outside table was very dirty. I spent the first hour of my weekend washing all of the dishes out of the cupboards as they were not clean and the windows were splattered with mud and marks. I think I could accept these things a little more if it was a budget cabin but it isnt and paid a lot of money to stay here! The booking process was fab and very easy and will definitely use them again but maybe stay in a different place.
Hi, thank you for taking the time to leave your review of Chestnut, much appreciated. We are sorry to read that you weren't happy with the cleanliness outside the Lodge, we will raise this with the housekeeping team. We know it is hard to keep the outside area clear when there is so much wildlife on the park that enjoy browsing around the lakeside lodges just a little too much! But it still should be cleared when you arrive, and we are sorry if this wasn't the case. We're delighted to read that you will be back, and look forward to welcoming you back soon.
We have visited Fellmoor park several times via Hemera holidays and never been disappointed. Brilliant from start to finish.
Hi, thank you so much for your lovely review - we love repeat customers!! We look forward to welcoming you back soon for your next break away with us :)
Felmoor visit May 2022
First visit to Felmoor Park, location is ideal and the park small and quiet. This is the fourth time Ive booked a dog friendly lodge plus hot tub through Hemera. Service and information is always great. The location of chestnut lodge is perfect overlooking the lake. However, very disappointed with the condition and cleanliness of the lodge compared to all the others Ive stayed in. The kitchen is in need of a refit and there is a shortage of cupboard space. Shower cubicle is in need of replacement. A number of the glasses and utensils were damaged. Discarded fencing and mats outside the lodge. Multiple cobwebs inside and outside the lodge that clearly hadnt been removed in a long time. Paths hadnt been weeded in a while. Outside table was dirty and we had to clean that and the outside decking before we could use. High chair, ironing board, Hoover and Xmas tree all cluttering up the main bedroom. Kitchen table and sofa showing signs of wear. Real shame but the place gave the feel that it was tired and neglected.
Hi Bethany, thank you for your review of Chestnut Lodge. We're delighted that you chose Hemera Holidays to book with again, and that you loved the location of the lodge on the lakeside. We totally take on board your feedback regarding the things in Chestnut that could be improved, and we have had a change in the property management team since you stayed. Many of the things mentioned have been addressed already, and we are grateful for your feedback. We look forward to your next stay with Hemera, and will be happy to help you chose the perfect lodge for your family.
Brilliant would recommend
Staff were great from booking, great contact everything we needed to know we was told, when we got there lodge was brilliant, great locations for visiting Northumberland, lodge was warm and cosy, hot tub was ready to use day we got there, site is nice and clean, quiet to! Will be going again
Hey Tom, thank you so much for your lovely review of Chestnut Lodge - we're delighted that you guys had such a great time and that you loved the Lodge and the Park :) We look forward to welcoming you back soon, thanks again.
Family break away
We are a family of 4 with a dog and booked this lodge as break away! What an amazing time we had! The lodge was clean tidy and well organised. Greeted with a bottle of bubbly on arrival with crisps and snacks too! The Personal touch was lovely. Hot tub was always a bonus and even more so with a view of the lake.
Some constructive feedback that didn't affect our stay and didnt make a negative impact on our stay either. There was a dining room chair that was broken, the outside of the cabin was covered in cobwebs and when u compare this to other surrounding cabins they weren't like that. It just meant having a meal outside wasn't too pleasant. Especially if you have a fear of spiders. Understandably this is natural due to the type of environment we stayed in. Also I believe there may be a bee/wasps nest under the decking next to hot tub stairs.
Thank you for a wonderful holiday and wonderful service. And thank you for our early check in.
We found that the directions not very helpful as we was travelling south to north. We had to ring the office. More information was needed.
Hardly any hand soap I had to water dispenser.
Only 2 toilet rolls an extra one would be a plus.
Outside porch area hadnt been swept large piles of dust and leaves.
No information for cooker & microwave. Freezer needs defrosting.
Walls indoors needed dusting.
Window in twin bedroom wouldnt lock.
Gorgeous relaxing stay
Loved staying at Chestnut lodge for a long weekend. Communication before our stay was brilliant and arrival instructions v detailed. Really nice extra touches like really good Bluetooth speakers. Very clean lodge and hot tub (which was serviced every day!).
Lovely return stay
We had another lovely weekend in one of your lodges. Only thing to mention is that this time the hot tub was not very clean which did put me off going in as much. We do have one at home so understand the water level etc and there was too much residue and scale around the sides from the moment we arrived. When cleaning them Monday I noticed the filters they were cleaning were very dirty and could do with being replaced I think. Would not put me off booking the lodge however. Hemera were fantastic again.
Thank you Lisa for your review. The water on the park comes from a natural source and this often means it has high mineral content. This can react to the chemical used to make the water safe. This also means the filters are doing their job to remove any impurities from the water. The hot tub is checked daily to ensure it is safe to use. I'd encourage you to call your housekeeper next time who would happily come out and re-check your hot tub to put your mind at rest. We do hope you will return soon x
Escape to Northumberland
Beautiful setting on the lakeside enjoyed relaxing in the hot tub. Comfortable beds and was very clean however seemed smaller inside than the photos. Gave up with the Wifi as it didn't really work. Also hot water was intermittent.
Thank you for taking the time to write a review and I will pass your comments onto the owner so that they can do something about the WIFI and the water.
Thanks for brining it to our attention and I hope that you will book with us again, maybe in a lodge where we know the WIFI works perfectly with unlimited download.